ITIS wool | Find your answers here. If not, write us a message!
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FAQ

How much is the delivery?

Depending where your package is going to. Within the Czech Republic, it’s 65 CZK, within EU we charge 15 EUR. If you reside in a different part of our planet, please contact us first.

How to pay?

We accept only direct payments to our accout, which is held at FIO bank. Account number is 2800187263/2010. We do not accept credit cards.

How long the delivery takes?

Your offer will be processed the very next day, you complete the order. Delivery company adds another two, so if the postman have a bad day, it will take 4 days max to deliver in the Czech Rep. Within EU the delivery takes about one week. During Christmas and other busy periods the delivery may take longer time. Still in doubt? Don’t be ashamed to contact us.

Damaged package. What to do?

Before accepting the package from the delivery boy, check its overall condition. If there is a visible damage, you don’t have to accept the delivery. Write down a report about delivery damage. We are not responsible for damages, which may happen during the delivery. Contact us on info@itiswool.cz and add an order number.

 

If you accept the damaged package, you take the responsibility for a non-acceptable warranty. So be careful.

How to choose the right size?

Check a size chart in a photo gallery of each ITIS wool product.

 

We measure our products on a flat surface with a measuring tape. Just measure your favourite shirt, sweater or hoodie, don’t pull it much to the sides. Compare with our chart.

 

Remember, ITIS wool produts are made of stretchy merino wool material. If you buy our products as a base layer, choose smaller size.

Wrong size?

According to the business laws, the buyer has a right to withdraw or change the order during 14 days, starting with the day, your order is delivered. If sending the order back, everything must be attached, including the packaging, accessories or bonus items.

 

We reccomend to check your sizing correctly. If you will want to change the size later or return your order, shipping money will not be returned.

 

Size chart is in the photo gallery of each ITIS wool product.

How to return?

We provide standart 2-year warranty for our products quality. If you find out any imperfection, which is not caused by regular using or misuse, contact us. Yo can find maintenance instructions for our products in the „Merino“ section.

 

Send your goods with a written specification of defects and documents of purchase to following adress:

 

Jan Kotlář

Okružní 1555

Šenov, 739 34

 

We have 30 days for processing the complait. If in doubt, contact us on info@itiswool.cz.

Is my personal data safe?

Don’t worry. We promise not to hand our customers personal info to the third party. We will use it just for our purposes only.